Refund policy

Returns & Refunds Policy

Each Canadian Threads item is printed to order. We do not accept returns or exchanges for a change of mind or if you selected the wrong size or colour. Please review your selections carefully before ordering.

Damaged, defective, or incorrect items
If your item arrives damaged, has a printing or manufacturing defect, or does not match your order, please contact us promptly through our website’s Contact page.

Please report the issue within 30 calendar days of delivery and include your order number and a description of the problem. We may request clear photographs to help assess it. Contacting us as soon as possible gives us time to submit the issue to our production partner.

For confirmed production errors or damaged items, we will arrange a replacement at no additional cost or a refund.

Before sending anything back
Please contact us before returning an item. Do not send items to the production partner without instructions from us.

Refunds
Approved refunds will be issued to your original payment method. Your bank or payment provider may take additional time to process them.

This policy does not limit any rights you have under applicable consumer protection laws.